# VocaGuide

> VocaGuide is a talking guide for websites. It answers visitors by voice or text and shows them the answer on the page.

- The guide on this site is an AI. It says so when it starts, and its bubble is labelled AI guide.
- Built by Timi Vovk, Tivio IT, Slovenia.

## Product

- [Home](https://vocaguide.com/): VocaGuide is a website guide that answers visitors by voice or text and shows the answer on the page: the price, the photo, the booking button.
- [How it works](https://vocaguide.com/how-it-works/): We build the guide from your site's content, you check its answers, and you add one script tag. What it can show, which languages, and how privacy works.
- [Guide vs chat widget](https://vocaguide.com/vs-chatbot/): Chat widget or a guide that shows? An honest comparison: where a chat box is fine, and where a guide that scrolls, points and opens the photo helps more.
- [Your own character](https://vocaguide.com/your-own-character/): Bring your mascot to life as an AI guide for your website. It talks with visitors by voice or text and shows them around your pages. Quoted per character.
- [Pricing](https://vocaguide.com/pricing/): VocaGuide pricing: Starter €49 a month, Growth €149 a month, your own character quoted. Every plan starts with a demo on your site and 30 days free.

## Industries

- [Hotels & tourism](https://vocaguide.com/hotels-and-tourism/): An AI concierge for hotel, spa and glamping websites. It answers guests by voice or text and shows them prices, rooms and the booking button.
- [Museums & attractions](https://vocaguide.com/museums-and-attractions/): An AI guide for museum and attraction websites. It answers visitors by voice or text and shows tickets, opening hours and what to see on your page.
- [Online shops](https://vocaguide.com/online-shops/): An AI shopping assistant for online shops. It answers shoppers by voice or text and shows them the right product, its price and the size guide.

## Proof and company

- [Case study: Zeleni Turizem](https://vocaguide.com/case-study/zeleni-turizem/): How a talking guide works on zeleniturizem.si, a family glamping in Slovenia: voice and text in Slovenian and English, showing prices, photos and booking.
- [About](https://vocaguide.com/about/): VocaGuide is built by Timi Vovk at Tivio IT in Slovenia. A guide has been live on zeleniturizem.si since July 2026. Why we build guides that show.
- [FAQ](https://vocaguide.com/faq/): Answers to the questions site owners ask about VocaGuide: languages, GDPR and the AI Act, monthly cost, voice minutes, setup, platforms and mascots.
- [See it on your site](https://vocaguide.com/demo/): Send your email and website. We build a demo of the talking guide on your own site and email you a link, so you can try it before you decide.
- [Privacy](https://vocaguide.com/privacy/): How VocaGuide handles the demo and privacy forms, the guide's AI and voice processing with ElevenLabs, hosting on Cloudflare and our cookieless counters.

## Pricing

Prices per month. Cancel any time. Prices exclude VAT. Close to your voice minutes? We tell you first and suggest a plan. Nothing extra is charged without your OK.

- Pilot: Free start. See the guide on your own website before you pay anything. We make a demo of the guide on your own website first; If you go ahead, your first 30 days live are free.
- Starter: €49 per month. A guide that talks, writes and shows visitors around, in your colours. Voice and text guide; A VocaGuide paper guide in your colours; Up to 150 voice minutes a month; Unlimited text.
- Growth: €149 per month. More voice, and a monthly look at what your visitors ask. Everything in Starter; Up to 600 voice minutes a month; A monthly report of what visitors asked and what your site doesn't answer; Priority changes.
- Your own character: Quoted per character. Your mascot brought to life as the guide. Your own mascot as your website's guide; It answers visitors and shows them around your pages; Can be added to any plan.

## Frequent questions

- What is VocaGuide? VocaGuide is a talking guide for websites. It answers visitors by voice or text and shows them the answer on the page: it scrolls to the right section, points at the price, opens the photos and leads to the booking button. It is built from your site's own content.
- How is it different from a chatbot? A chatbot answers in a text box. VocaGuide answers by voice or text and then shows the answer on your page, so the visitor sees the price or the photo where it already is. It also has a face: a character that moves and points. A chat tool is still a good fit for order questions or live chat with your staff.
- Which languages does it speak? Slovenian and English today. Both are live on zeleniturizem.si, by voice and by text. More languages on request.
- What does it cost per month? Starter is €49 a month and Growth is €149 a month. Every plan starts with a demo on your own website, and your first 30 days live are free. If you want your own mascot as the guide, we quote it per character.
- What is a voice minute, and how many do I get? A voice minute is a minute of spoken conversation between a visitor and the guide. Starter includes up to 150 voice minutes a month and Growth up to 600. Text chat is unlimited on both plans. If you get close to the limit, we tell you and suggest a plan. Nothing extra is charged without your OK.
- Can I try it before I pay? Yes. We first make a demo of the guide on your own website, so you can try it on your real pages. If you go ahead, your first 30 days live are free.
- How much work is the setup for me? We read your site and build the guide from its content. You check how it answers and tell us what to change. Then you add one script tag to your site, which you or your web developer can do.
- Which website platforms does it work on? Any website where you can add a script tag. Most content management systems, site builders and shop platforms let you add one in their settings, and on a custom site your web developer can add it.
- Can I control what it says? Yes. The guide is built from your own site's content, and you check its answers before it goes live. If something should change later, tell us. On the Growth plan, your changes get priority.
- What happens if it doesn't know the answer? The guide answers from your site's content, and it is built to say plainly when your site doesn't have the answer. On the Growth plan, the monthly report lists the questions your site doesn't answer yet, so you can add them.
- Can it take bookings? It leads visitors to your booking button or booking page and shows them where to click. The booking itself stays in your own booking system. The guide doesn't take reservations or payments.
- Does it work on phones and in in-app browsers? Yes. Links from email, LinkedIn or Facebook often open in an in-app browser where the microphone is blocked. Text works fully there. Visitors who want to talk can do so in a browser that allows the microphone.
- Will it start talking on its own? No. The guide makes no sound until a visitor taps to turn sound on, and every spoken answer is also written as captions. The microphone starts only when the visitor chooses to talk.
- Does the guide say it is an AI? Folio, the guide on this site, says it is an AI in its first line, and so does every new guide we set up. Folio's bubble is also labelled AI guide. Article 50 of the EU AI Act, which has applied since 2 August 2026, asks that people are told when they are talking to an AI.
- How does it handle privacy and GDPR? Sound and the microphone start only when the visitor chooses. Voice is processed by ElevenLabs, which hosts data in the US. Those transfers are covered by the EU–US Data Privacy Framework and Standard Contractual Clauses. How long conversations are kept is configurable.
- What data does the guide collect? To answer, the guide processes what a visitor types or says and which page they are on. Voice audio and transcripts are processed by ElevenLabs, and how long they are kept is configurable. On the Growth plan, you get a monthly report of what visitors asked.
- Can I use my own mascot? Yes. We can bring your mascot to life as the guide, so it answers and shows visitors around in your brand's own character. Mila, the swallow on zeleniturizem.si, is one example. Each character is quoted separately.
- Will I see what visitors ask? On the Growth plan, yes. Each month you get a report of what visitors asked and what your site doesn't answer yet, so you know what to add or make easier to find.
- Can I cancel anytime? Yes. Plans are monthly and you can cancel any time. Your first 30 days live are free, so you decide after seeing the guide on your own site. To stop, you remove the script tag and the guide is gone.
- Will it slow my site down? The guide is added with one deferred script, so the browser shows your page first and the guide joins after. There is nothing to install on your server.

## Optional

- [Sitemap](https://vocaguide.com/sitemap-index.xml)